Context
Customers and brokers needed to consult and change their life insurance policies online. The existing policy system remained the source of truth and had to be integrated.
Cases
Assignments at Belgian insurers, without the logos.
Three assignments at a Belgian life insurer, each with context, role, approach and result. Teasetab names clients only with their written consent. References are available in a conversation.
Book a callEvidence without logos
A logo says little about what happened. So each case describes what the client needed, which role Teasetab took, how the consultant approached it and what it delivered.
The cases stay anonymised until the client agrees in writing. We only describe what we did ourselves and what was delivered; references are available in a conversation.
Self-service for life insurance
Belgian life insurer · Project lead and functional analyst
Role
The Teasetab consultant combined project leadership with functional analysis: running the plan and, at the same time, translating the needs of customers and brokers into specifications for IT.
Approach
Analysis of the customer and broker processes, then functional specifications and acceptance criteria. Delivery in successive releases, each accepted by the business before go-live.
Result
The self-service is live, delivered in successive releases and integrated with the existing policy system.
E-mail routing migration
Belgian life insurer · Project lead
Context
The routing of customer and broker e-mails had to move to a new platform. Customer service was not to notice: no lost e-mails, no interruption.
Role
The Teasetab project manager led the project from preparation to aftercare and kept planning, vendors and the departments involved on one line.
Approach
First an inventory of all e-mail flows and their owners. Then a phased migration, with checks per flow and a standing meeting with customer service.
Result
The routing moved to the new platform while customer service kept running.
IT delivery planning across several workstreams
Belgian life insurer · Delivery lead / PMO
Context
Several workstreams were delivering at the same time, each with its own plan. Management and the steering committee lacked one view of milestones, dependencies and risks.
Role
The Teasetab consultant took on the role of delivery lead and PMO and was the point of contact for planning across the workstreams.
Approach
One integrated plan with every milestone and dependency in one place. Regular reporting to management, with presentations that prepared the steering committee for decisions.
Result
A single source of truth for planning and dependencies. The steering committee decided on facts instead of surprises.
The common thread
- Sector
- Insurers in Belgium
- Roles
- Project lead, functional analyst, delivery lead / PMO
- Themes
- Self-service, migration, delivery planning, steering committee reporting
- Delivered by
- Teasetab itself, without subcontracting
- Client names
- Only with written consent
References on request
Want to know how a client experienced the collaboration? Ask in a conversation. With the consent of the person involved, Teasetab will give you a contact at the client.
That keeps the client anonymous on the site and verifiable in the conversation. That is the agreement Teasetab makes with its clients.
The person you talk to does the work.
Teasetab delivered the assignments above itself. When a consultant from the network is placed, your point of contact at Teasetab stays the same.
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